Terms & conditions shop shopping APPLESHOCK.SK
First Definitions

»Seller - shop operator APPLESHOCK.SK
»Buyer - natural or legal person who has entered into a business relationship with the seller
»Goods - products and services offered online store APPLESHOCK.SK
»Order - a purchase contract on the basis of which is realized by the sale of goods
Second Order

Order arises out of the confirmation process for ordering goods online store or by ordering goods by telephone or e-mail. The buyer sent the seller confirms the order that agrees with the Terms and conditions of purchasing online store APPLESHOCK.SK Terms are an integral part conducted by the Order, that the purchase contract.
Third Cancel Order

a) The buyer has the right to cancel an order without giving a reason and that the ordered goods despatched from stock APPLESHOCK, email to: Information about the shipment will be sent to the buyer notified by email or phone. The buyer is required in the notice of cancellation of orders indicate the order number, name, e-mail a description of the goods ordered. In case of cancellation of an order referred to in paragraph a) of this Article, the seller does not charge the buyer any fees associated with canceling the order. In the event that the buyer paid the purchase price or part thereof at the time of the cancellation order, the vendor to reimburse the purchase price or part thereof within 3 working days from the cancellation of an order transferring the buyer's bank account.

b) The Seller reserves the right to cancel the order or part thereof if said buyer to order false or misleading personal details, or if the goods are no longer manufactured or delivered or is substantially changed its wholesale price. In this case, it shall immediately inform the purchaser for the purpose of agreeing how to proceed. In case of cancellation the buyer the seller does not charge any fees associated with canceling the order. In the event that the buyer has paid the purchase price or part thereof at the time of the cancellation order, the vendor to reimburse the purchase price or part thereof within 3 working days from the cancellation of an order transferring the buyer's bank account.
4th Withdrawal from the contract of sale

a) Buyers who purchase the goods within the business has a statutory right to rescind the purchase contract within 7 days of receipt of goods. The withdrawal of the statutory period is subject to the following conditions:

»Intention to withdraw shall notify the buyer to the seller as soon as possible in writing to email, or mail to our address, along with the goods, a copy of the invoice and account number for refund
»Goods sent to the purchaser by registered and insured, but not on delivery

b) If the buyer withdraws from the contract and the seller delivers the goods which is not used, it is in original sealed original packaging and not damaged or incomplete returns the seller to the buyer has paid the purchase price minus transport costs in the amount of the tariff price of the carrier within 7 working days of receipt of withdrawal from the contract of sale and delivery of goods to the seller by wire transfer on behalf of the buyer for the purchaser.

c) If the buyer withdraws from the contract and the seller delivers goods that are used, damaged, incomplete and without the original packaging and the seller reserves the right not to return the amount paid for the goods to the buyer and the goods are not naspeť.

d) If the buyer fails to fulfill the obligation referred to in 4) of these terms and conditions, withdraw from the purchase contract is valid and effective and the seller is not obliged to refund the purchase price and the buyer is also entitled to reimbursement of the costs involved in sending the goods back to the buyer.

e) Buyer notes that if the goods are provided by gifts, and when it comes to the use of the consumer's right to withdraw from the contract, the buyer is required along with the returned goods provided to return gifts. In the event that the buyer retain a gift he will be invoiced amount for a gift, according to the valid price list of the Payment of invoices takes place off-setting, this means that the seller will return the payment for goods, which will be deducted from the amount for that gift. Provided the gift buyer can keep, if only part of the goods back, but still qualify for the gift.
5th Terms of delivery

a) Delivery of goods ordered will be made as soon as possible, subject to availability of supplies and operational capabilities seller. The term of order is usually 1-3 working days after confirmation. In the case of a longer delivery time will the seller the buyer of this fact immediately informed.

b) sampling, respectively. shipping of goods is determined by the buyer when ordering goods. For equipment orders shall be deemed acceptance by the buyer. Transportation to the delivery address provided by the seller.

c) The buyer must take delivery at the place mentioned by the order. If the buyer refuses to accept goods from the courier or delivery will be repeated more than 2 xz due to the absence of a buyer at the place designated in the order, all of the costs incurred shall be borne by the buyer.
6th Transport fees

a) Method of payment the buyer selects the product name when ordering option chosen.

The customer is required to review and take consignment only if there is no outer packaging is damaged. In the event of damage to the packaging, goods can be downloaded, but it should be mentioned concerns the packing slip. Immediately after receipt of the shipment goods check and verify the completeness of packaging for goods damaged or incomplete shipments to report the fact that our phone numbers or email address. The product claims to mechanical damage or incomplete shipment after signing consignment note, which will be reported immediately, no later than 12 hours will be taken into account with regard to conditions of carriage of the carrier!

Goods can be downloaded and personally in our store APPLESHOCK, after prior arrangement by telephone.

b) In order to calculate the postage abroad selling individual items according to weight and country to which the shipment is sent. For shipment abroad is necessary to carry out payment in advance by the seller sent a proforma invoice.
7th Warranty, Complaints and

a) The warranty period is 24 months from the date of conclusion of contract of sale, unless determined for specific cases other warranty, and run from the date of delivery and confirmation of the necessary documents relating to goods, the authorized person.

b) The buyer is obliged to immediately apply the claim to the seller, and it immediately after finding fault, otherwise the buyer to the seller loses the right to free defect.

c) The buyer has the right to apply to the seller guarantees the goods only, which shows defects caused by the manufacturer, supplier or seller, is covered by the warranty and was purchased from the seller.

d) During the warranty period, the buyer has the right to request the removal of defects after presentation, including accessories, documentation, instructions, the seller's authorized agent with proof of payment or warranty and a brief description of the defect.

e) the guarantee is void in the event that the defect was caused by mechanical damage of the product spôsobeným kupujúcim, mishandling, failure to apparent defects on receipt of goods, use of the goods in terms of a corresponding svojou moisture, chemical and mechanical influences natural prostrediu goods, neglect care of the goods, damage goods overburdening, or use contrary to the conditions specified in the documentation, general principles, technical standards and safety regulations or any other breach of warranty. This warranty does not exempt errors caused by natural disasters and the warranty period goods. Warranty does not cover normal wear things (or portions thereof) resulting from the use. Shorter product life can not therefore be considered a fault and we can not complain.

f) Advertised products must be returned by mail, or if it is an oversized goods by courier to our address or in person at our store APPLESHOCK.
Store Address: Trnava APPLESHOCK route 42, 82101 Bratislava

Advertised product take over the store in person, by telephone after the previous agreement - due to flexible working hours.

g) The Seller or designee shall issue a certificate to the purchaser of the warranty claim goods in an appropriate form chosen by the seller, for example. in the form of email or in writing. If you can not deliver a confirmation immediately, it must be delivered without delay at the latest together with proof of the claim.

h) The vendor is required to determine the way how to handle up to 3 days from the start of complaint procedure (the date of receipt of the claimed goods), in appropriate cases, particularly if it requires complex technical assessment of the condition of the goods within 30 days after the beginning of the complaint procedure. After determining how the claim by the seller or designee immediately recall the claim, in appropriate cases, be provided with the claim later. Complaint shall not exceed 30 days from the date of the claim. After the deadline for settlement of the complaint the consumer has the right to cancel the contract or the right to exchange goods with new goods.
The buyer's right to lodge a complaint:

- The removable error buyer has the right to be free, timely and properly removed. The method of eliminating errors and the seller decides an error must promptly removed. The buyer may require the removal of bugs instead of (repair) replace any defective things as sound, if the seller does not result in unreasonable costs for the price of goods or severity of errors.

- In the presence of irreparable error which prevents the proper use of things on purpose, the buyer has the right either to exchange things or to withdraw (refund).

- In case the same thing at least three different removable defects, each of which prevents regular use, the consumer is entitled to a replacement or a refund. It has the same right, even if the same error as it was repaired at least twice, there is the third time during the warranty period.

The claim shall be deemed to be equipped - if the complaint procedure terminates the transfer of the product repaired, return the product, refund the purchase price of the product, paying a reasonable discount from the price of the product, a written invitation to take over the implementation or its reasoned refusal.
To claim:

When applying, please observe the following complaints procedure:

1) Send an e-mail to our address, stating your name and telephone number at which we reached, the product name, order number, invoice number and description of the defect.

2) Within 24 hours (on weekdays) will be sent information on how to proceed with an address for sending the goods claimed.

3) Send the goods to the address along with a description of the problem, copies of invoices or certificates warranty. If the delivery address repaired product will vary with the address on the invoice must state the current address and telephone number.
In your own interest, to speed up the complaint, please send to address advertised products, which will be sent via email.
8th Final provisions

The relations not governed by these general terms and conditions shall apply the relevant provisions of the Civil Code, Law on Electronic Commerce Act on state control of the internal market in consumer protection, Consumer Protection Act 634/1992 Coll. "As amended legal provisions. Any disputes arising from non-compliance with these conditions shall be governed by the Commercial and Civil Code.

Buyer affirms that before completing the order familiar with these terms and conditions and that they fully agreed.

If you have any information, please contact us at mail address or phone numbers for some of the contacts listed.



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